Shipping To The European Union

To our valued customers in the European Union,

Thank you for your interest in Zentangle’s products. We truly appreciate your business.

Effective July 1, 2021, value added tax (VAT) must be collected for all goods entering European Union(EU) member states.

The VAT ranges from 17% to 27% depending on the EU member state, not including any applicable duties or fees. These duties, fees and taxes must be collected from the recipient by the delivering agent.

Please understand that once we ship your order, you are responsible for all additional duties, fees, or taxes, that your government may impose on you. Please contact your local government regarding any of these charges.

Please see our Return and Refund Policy which has information regarding undeliverable orders.

As a small company, we are doing our best to navigate the ever-changing global regulatory environment.

In the meantime, please remember that all of our video materials are available for free online at our YouTube channel.

Update June 2026:

EU Right to Cancel or Withdraw:

The link is available in the bottom menu bar of our website (click on EU Right to Cancel or Withdraw). If the order has shipped prior to receiving the EU Right to Cancel or Withdraw notice, the purchaser is responsible for return shipping costs.

If you withdraw from this Contract within the 14-day-cooling-off period, we will refund all payments received from you, including shipping costs (except for additional expenses resulting from a method of delivery selected by you other than the cheapest method of standard delivery offered by us). The refund will be issued using the same method of payment that you used to make the initial transaction. We will issue the refund once we receive the returned goods.

Exceptions:

Please note: the 14-day cooling-off period does not apply to:

In-person training/seminar services which include provision of accommodation other than for residential purpose, catering or services related to leisure activities if the contract provides for a specific date or period of performance
Online training/seminar services if contract provided for a specific date or period of performance
made-to-order apparel. Please note the majority of our apparel items are made to order and are therefore exempt from the 14-day cooling-off period
sealed audio, video or computer software, such as DVDs, that you have unsealed
online digital content, that you started downloading or streaming after you expressly agreed to lose your right of withdrawal by starting the performance

Beginning July 1, 2026, new European Union customs regulations may affect orders shipped to EU countries. Depending on your location and order value, additional customs duties, fees, or processing requirements may apply.

For more information about these changes, please visit the European Commission's guidance page: EU Customs Reform Information.

Thank you again for your support and thank you for your understanding. If you have any questions, please contact info@zentangle.com

- Zentangle HQ