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FAQ

If you have a question that isn't answered here, please email help@zentangle.com. If it's a frequent question, we'll add it to this page.

  • How do I find a Zentangle class near me?
    Take a look at this page which lists all active CZTs.
  • I'm not a CZT. Can I teach the Zentangle method to others?
    We've discovered that people inevitably want to share the Zentangle Method and artform with others. After teaching a Zentangle workshop at our grandson's second grade class, by the next day children throughout the school were creating their own Zentangle art! Many aspects of the Zentangle® Method, including our materials and teaching tools, as well as the material on this site, are covered by copyright. We describe our thoughts on non-commercial small scale sharing vs. commercial teaching on this page. Any questions, please let us know.
  • Can I sell my Zentangle inspired creations?
    We do not restrict use of our tangles (patterns) but you need written permission to put our name or logo on what you sell. Please see this page for complete guidelines on how you can sell your Zentangle inspired creations.
  • How do I become a Certified Zentangle Teacher?
    To become a Certified Zentangle Teacher (CZT) you will need to attend a CZT seminar. We hold these several times a year and you can read about our CZT program here.
  • Do you offer CZT training online?
    Not at this time. We've been asked many times, but we haven't figured out a way to convey the sense of community, create the same context for lasting personal relationships and communicate who we are and how we teach without a physical face-to-face class. CZT seminars are special events. We think everyone who has attended one will agree that it's impossible to recreate the experience online.
  • I can't afford to come to Providence, RI. Can you give a CZT seminar in _________ ?
    We work diligently to keep our CZT seminars as inexpensive as possible, while providing the venue and materials necessary to have a wonderful experience. If we were to travel more than a short driving distance from our home base our costs would go up significantly. It would end up costing attendees much more than if they had flown to Providence. If we would teach a seminar in say, California, the tuition would have to be many times what it is now, certainly more than it would cost someone to come to Providence from California.

    We proudly remain a small family business.
  • How long will it take you to process my order?
    Our hours of operation are Monday-Friday, 8:00 am - 4:00 pm EST.

    We strive to have all orders fulfilled within two business days. During high volume sales times or while we are hosting an event, orders may be delayed.

    Please verify your shipping address is correct at check out.(through our shop and through PayPal if you choose to check-out with their services) before submitting your order.
  • Do you ship internationally?
    Yes. We have our rates now on our checkout page. If you are outside of Massachusetts you will be responsible for your own sales tax, VAT and/or duties. Many of our international CZTs have product for sale and this may be easier for you. All our active CZTs are listed here.
  • What do I do if my package has not been delivered?
    Please note, that once the package leaves our facility, the carrier takes responsibility for your package.

    If your package was shipped by the USPS, we recommend that you first contact your local post office. If they are unable to help you locate the package, a claim can be filed at https://www.usps.com/help/missing-mail.html.

    If your package was shipped by UPS, a claim can be filed at https://www.ups.com/us/en/help-center/claims-support.page