Return and Refund Policy

RETURNS:

• You have 30 calendar days to return an item from the date you received it.
• To be eligible for a return, your item must be unused and in the same condition that you received it.
• Your item must be in the original packaging.
• Your item needs to have the receipt or proof of purchase.
• You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable.
• Please send the item along with your order number to: Zentangle, Inc. 117 Cottage Street, Whitinsville, MA 01588

REFUNDS:

• Once we receive your item, if your return is approved, we will initiate a refund to your original method of payment within three business days.
• If you paid by credit or debit card, please contact the card-issuing bank with questions about when the credit will be posted to your account

If your order is deemed undeliverable by the carrier due to an incorrect address, or if you fail to respond or pay applicable import duties and taxes, please note the following:

1. Refund Process: If the order is returned to us by the carrier in sellable condition, we will issue a refund for your order, minus the shipping charges incurred (both to and from your address).
2. Non-Returnable Orders: In some instances, carriers may not return an order. If this occurs, please be aware that no refund will be issued.

We recommend double-checking your shipping details to ensure a smooth delivery process.

If you have any questions on how to return your item to us, please contact us at info@zentangle.com.