What information do we collect and how do we collect it?

We collect information about you when you register an account with us or place an order for our products or services. We also collect information when you voluntarily fill out the Contact Us form. Your personal data includes information such as your name, email address, postal address, and phone number.

Website usage information is collected using cookies. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

How will we use your personal data?

We collect information about you to process you order (including to send you emails to confirm order status and shipment information), manage your account and, if you agree, email you about new products, events and news.

Personal information collected by Zentangle, Inc. may be used by Zentangle, Inc. for limited purposes, such as record keeping.

Marketing

We like to send occasional information about our products, events and other Zentangle news. If you would like to receive marketing communications from us, you may sign up here.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information at any time by contacting us at info@zentangle.com or mailing us at: Zentangle, Inc. 27 Prospect St, Whitinsville, MA, 01588, United States

Disclosure

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

Shopify

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

Third-Party Services

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies, so you can understand the manner in which your personal information will be handled by these providers.

Remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. If you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

Cookies

Cookies allow us to track your browsing behavior, links clicked, items purchased, device type and collect various data about how you use and interact with our website. Through our use of cookies, we may also track and maintain the identity of the website you visited immediately prior to visiting out website. We do not otherwise track any information about your use of other websites.

Here is a list of cookies that we use. You have the ability to accept or decline cookies by turning them on or off in your browser. If you decide to block cookies, our website may not function properly. For example, user features such as adding an item to your shopping cart will not work. If you refuse cookies but would still like to place an order, please call 508-234-6843.

_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).

_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits

_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.

cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.

_secure_session_id, unique token, sessional

storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

Children’s Privacy

Children’s privacy is important to us. Our website is a general audience website. We do not collect information from those we know are under the age of 16, and no part of our website is targeted to attract anyone under the age of 16. If you are under the age of 16, please do not submit any personal information to us, and please rely on a parent or guardian to assist you.

Child Safety & CSAE/ Mosaic App

We are fully committed to protecting children from exploitation and abuse. Our app strictly prohibits any content, activity, or behavior that promotes or facilitates child sexual abuse or exploitation (CSAE), in accordance with applicable laws and Google Play policies.

We do not allow users to share or engage in any inappropriate conduct involving minors. Our moderation and reporting tools are designed to swiftly detect and address such behavior. Violations will result in immediate removal of content and suspension or banning of user accounts.

If you have any concerns or need to report potential CSAE-related issues, please contact us directly at mosaic@zentangle.com. We take all reports seriously and will respond promptly.

Kindersicherheit & sexueller Missbrauch von Kindern/ Mosaic App

Wir setzen uns voll und ganz für den Schutz von Kindern vor Ausbeutung und Missbrauch ein. Unsere App verbietet gemäß den geltenden Gesetzen und den Google Play-Richtlinien strengstens jegliche Inhalte, Aktivitäten oder Verhaltensweisen, die sexuellen Missbrauch oder sexuelle Ausbeutung von Kindern (CSAE) fördern oder erleichtern.

Wir erlauben Nutzern nicht, unangemessenes Verhalten gegenüber Minderjährigen zu teilen oder sich daran zu beteiligen. Unsere Moderations- und Meldefunktionen sind darauf ausgelegt, solches Verhalten schnell zu erkennen und zu bekämpfen. Verstöße führen zur sofortigen Entfernung von Inhalten und zur Sperrung oder Sperrung von Nutzerkonten.

Wenn Sie Bedenken haben oder potenzielle Probleme im Zusammenhang mit sexuellem Missbrauch von Kindern melden möchten, kontaktieren Sie uns bitte direkt unter mosaic@zentangle.com. Wir nehmen alle Meldungen ernst und reagieren umgehend.

Seguridad Infantil y Abuso Sexual Infantil (ASI)/ App Mosaic

Estamos totalmente comprometidos con la protección de los niños contra la explotación y el abuso. Nuestra app prohíbe estrictamente cualquier contenido, actividad o comportamiento que promueva o facilite el abuso o la explotación sexual infantil (ASI), de acuerdo con las leyes aplicables y las políticas de Google Play.

No permitimos que los usuarios compartan ni participen en conductas inapropiadas que involucren a menores. Nuestras herramientas de moderación y denuncia están diseñadas para detectar y abordar rápidamente este tipo de comportamiento. Las infracciones resultarán en la eliminación inmediata del contenido y la suspensión o bloqueo de las cuentas de usuario.

Si tiene alguna inquietud o necesita reportar posibles problemas relacionados con ASI, contáctenos directamente a mosaic@zentangle.com. Nos tomamos muy en serio todas las denuncias y responderemos con prontitud.

Sécurité des enfants et abus sexuels sur mineurs / Application Mosaic

Nous nous engageons pleinement à protéger les enfants contre l'exploitation et les abus. Notre application interdit strictement tout contenu, activité ou comportement encourageant ou facilitant l'abus ou l'exploitation sexuelle des enfants (abus ou exploitation sexuelle des enfants), conformément aux lois applicables et aux politiques de Google Play.

Nous interdisons aux utilisateurs de partager ou d'adopter des comportements inappropriés impliquant des mineurs. Nos outils de modération et de signalement sont conçus pour détecter et traiter rapidement de tels comportements. Toute violation entraînera la suppression immédiate du contenu et la suspension ou le bannissement du compte utilisateur.

Pour toute préoccupation ou tout problème potentiel lié à l'abus ou à l'exploitation sexuelle des enfants (abus ou exploitation sexuelle des enfants), veuillez nous contacter directement à l'adresse mosaic@zentangle.com. Nous prenons tous les signalements au sérieux et vous répondrons rapidement.

児童の安全とCSAE/Mosaicアプリ

私たちは、児童を搾取や虐待から守ることに全力を尽くしています。当アプリは、適用法およびGoogle Playポリシーに従い、児童の性的虐待または搾取（CSAE）を助長または促進するコンテンツ、活動、行動を固く禁じています。

未成年者を巻き込んだ不適切な行為の共有や関与は許可していません。当社のモデレーションおよび報告ツールは、このような行為を迅速に検出し、対処するように設計されています。違反行為があった場合、コンテンツは直ちに削除され、ユーザーアカウントは停止または禁止されます。

CSAEに関する懸念事項や潜在的な問題を報告する必要がある場合は、mosaic@zentangle.comまで直接ご連絡ください。すべての報告を真摯に受け止め、迅速に対応いたします。

Kindveiligheid & CSAE/Mosaic-app

We zetten ons volledig in om kinderen te beschermen tegen uitbuiting en misbruik. Onze app verbiedt ten strengste alle content, activiteiten of gedragingen die seksueel misbruik of uitbuiting van kinderen (CSAE) bevorderen of faciliteren, in overeenstemming met de toepasselijke wetgeving en het beleid van Google Play.

We staan gebruikers niet toe om ongepast gedrag met betrekking tot minderjarigen te delen of te vertonen. Onze moderatie- en meldingstools zijn ontworpen om dergelijk gedrag snel te detecteren en aan te pakken. Overtredingen zullen leiden tot onmiddellijke verwijdering van content en schorsing of blokkering van gebruikersaccounts.

Als u zich zorgen maakt of mogelijke CSAE-gerelateerde problemen wilt melden, kunt u rechtstreeks contact met ons opnemen via mosaic@zentangle.com. We nemen alle meldingen serieus en zullen snel reageren.

儿童安全与儿童性虐待/Mosaic 应用

我们致力于保护儿童免受剥削和虐待。根据适用法律和 Google Play 政策，我们的应用严禁任何宣传或协助儿童性虐待或剥削 (CSAE) 的内容、活动或行为。

我们不允许用户分享或参与任何涉及未成年人的不当行为。我们的审核和举报工具旨在快速检测并处理此类行为。违规行为将导致内容立即被移除，用户帐户将被暂停或封禁。

如果您有任何疑虑或需要举报与 CSAE 相关的潜在问题，请直接发送电子邮件至 mosaic@zentangle.com 联系我们。我们会认真对待所有举报，并及时回复。

Data Retention

When you place an order on our site, we will maintain your order information for our records unless and until you ask us to delete it.

Changes to this Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If at any point you believe that the information we process on you is incorrect, you may request to see this information, and have it corrected or deleted. To do so, please contact our Privacy Compliance Officer at info@zentangle.com or by mail at Zentangle, Inc., Attn: Privacy Compliance, 27 Prospect Street, Whitinsville, MA 01588, USA.