What information do we collect and how do we collect it?

We collect information about you when you register an account with us or place an order for our products or services. We also collect information when you voluntarily fill out the Contact Us form. Your personal data includes information such as your name, email address, postal address, and phone number.

Website usage information is collected using cookies. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

How will we use your personal data?

We collect information about you to process you order (including to send you emails to confirm order status and shipment information), manage your account and, if you agree, email you about new products, events and news.

Personal information collected by Zentangle, Inc. may be used by Zentangle, Inc. for limited purposes, such as record keeping.

Marketing

We like to send occasional information about our products, events and other Zentangle news. If you would like to receive marketing communications from us, you may sign up here.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information at any time by contacting us at info@zentangle.com or mailing us at: Zentangle, Inc. 27 Prospect St, Whitinsville, MA, 01588, United States

Disclosure

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

Shopify

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

Third-Party Services

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies, so you can understand the manner in which your personal information will be handled by these providers.

Remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. If you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

Cookies

Cookies allow us to track your browsing behavior, links clicked, items purchased, device type and collect various data about how you use and interact with our website. Through our use of cookies, we may also track and maintain the identity of the website you visited immediately prior to visiting out website. We do not otherwise track any information about your use of other websites.

Here is a list of cookies that we use. You have the ability to accept or decline cookies by turning them on or off in your browser. If you decide to block cookies, our website may not function properly. For example, user features such as adding an item to your shopping cart will not work. If you refuse cookies but would still like to place an order, please call 508-234-6843.

_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).

_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits

_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.

cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.

_secure_session_id, unique token, sessional

storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

Children’s Privacy

Children’s privacy is important to us. Our website is a general audience website. We do not collect information from those we know are under the age of 16, and no part of our website is targeted to attract anyone under the age of 16. If you are under the age of 16, please do not submit any personal information to us, and please rely on a parent or guardian to assist you.

Data Retention

When you place an order on our site, we will maintain your order information for our records unless and until you ask us to delete it.

Changes to this Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If at any point you believe that the information we process on you is incorrect, you may request to see this information, and have it corrected or deleted. To do so, please contact our Privacy Compliance Officer at info@zentangle.com or by mail at Zentangle, Inc., Attn: Privacy Compliance, 27 Prospect Street, Whitinsville, MA 01588, USA.