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Shipping Updates

To Our Valued Zentangle Community,

As you may have heard, global shipping delays continue. Our Zentangle staff is committed to processing and shipping your orders as quickly as we can during this high sales volume time, but we cannot guarantee any delivery times and we suggest doing your shopping early and allowing ample time for shipping. By choosing to proceed with your order, you agree that you understand your order may be delayed. Zentangle, Inc has no control over how quickly your order will be delivered once it leaves our warehouse.

Transit times quoted at checkout are estimates only and are not guaranteed. For information regarding transit times and service delays, please refer to UPS.com or USPS.com

As always, we are happy to help with any questions that you may have. Please reach out at info@zentangle.com and we will do the best we can to assist you.

Frequently Asked Questions

Q: Why is tracking information not updating?

A: Tracking systems are notoriously unreliable. In our experience, when this happens, your order IS in fact on its way... but tracking is, for some reason, not updating. This often happens when a carrier does not scan your package. Given the current delays in transit times, we ask for your patience in waiting for your package to arrive, even if tracking information is not updating.

Q: My package has been marked delivered but I don't have it, what should I do?

A: Again, tracking systems are unreliable and in our experience packages may be marked delivered but do not show up for a few days. If you have not received your package yet please take the following steps:

  • Check with your neighbors to see if the package was left there
  • Reach out to your local post office or UPS facility
If after a few days the package has not still arrived, please email info@zentangle.com with your order number.